Week 1 - Tuesday, August 13, 2024 - 9 PM Eastern Time / 6 PM Pacific Time

Configuration and Setup

Get started with a free Salesforce account. In our first week we work through the Configuration and Setup knowledge area. It is here that we cover Organization Setup, User Setup, and Security and Access.

Week 2 - Tuesday, August 20, 2024 - 9 PM Eastern Time / 6 PM Pacific Time

Object Manager and Lightning App Builder

Our journey continues in the second week as we dive deep into the Object Manager and start building custom objects for our first application. We use the Lightning App Builder and explore page layouts and record types to provide greater flexibility for our first app.

Week 3 - Tuesday, August 27, 2024 - 9 PM Eastern Time / 6 PM Pacific Time

Sales and Marketing Applications

In our third week, we dive deep into the Lead Processes and Sales Processes of Salesforce. We follow the journey of a potential customer at their inception in Marketing as a Lead, through the Lead Conversion Process, the hand off to Sales, and a deep dive into Opportunities, Accounts, and Contacts. We create our second application to apply the concepts learned thus far.

Week 4 - Tuesday, September 3, 2024 - 9 PM Eastern Time / 6 PM Pacific Time

Service and Support Applications

In our fourth week, we complete the Attract, Attain, Retain lifecycle of a B2B or B2C relationship focusing on the Retain side of Service and Support. Here we dive deep into the Support Processes and Case Record Types. We build our third application with a focus on console functionality in a support environment.

Week 5 - Tuesday, September 10, 2024 - 9 PM Eastern Time / 6 PM Pacific Time

Productivity, Collaboration, Data & Analytics Management

In our fifth week, we cover both the Productivity & Collaboration and Data & Analytics Management knowledge areas. Learn Activity Management, Chatter, Data Management, Reports and Dashboards. Here we create our fourth application for your portfolio.

Week 6 - Tuesday, September 17, 2024 - 9 PM Eastern Time / 6 PM Pacific Time

Process Automation & Test Taking Strategies

In our final week of the live class, we cover process automation in Salesforce, including Flows and Approval Processes. We also cover important test taking strategies to maximize your chances of passing on the first attempt!

MEET YOUR INSTRUCTOR!

Mike Wheeler

Best-selling online trainer, author @ O'Reilly Media and podcast host @ Urelevant

Mike Wheeler has worked in the training industry for over 25 years and has been teaching online for the past decade. He has taught on the edX, Udemy, Udemy for Business, Stack Social and LinkedIn Learning platforms before launching his own platform - Rapid Reskill.

Mike has worked as a training consultant in many industries including Healthcare & Pharmaceuticals, Banking & Finance, Retail and Government where he worked for both the State of Tennessee and the State Department. You may have seen Mike or his courses featured in publications such as PC World, Mac World, Mashable, CNet, Entrepreneur Magazine, Techspot, New York Post, PC Mag, Apple Insider, ZD Net and many more.

Mike has taught well over 300,000 students in 190+ countries across the globe! Mike's top-quality training content has garnered over 50,000 five-star reviews.