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Agentforce Use Case Framework

Agent Intent Framework

Describe the specific events or situations that trigger this use case.

Describe what actions you want taken in response to the triggering moments.

Describe the business outcomes or customer benefits you want to achieve.

KPIs

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Data Sources

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Actions & Guardrails

Actions: what to do

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Guardrails: what not to do

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Channels

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AI Prompt Builder

This prompt summarizes all the information you've entered and can be used to build an Agent in Agentforce. Copyright 2025 - Rapid Reskill & Agentforce Academy

Complete the required fields

Add at least one item to each of the three required fields in the Agent Intent Framework section (marked with *).